Need a hand? We're a small team and we read every message. Email support@getspoolr.app and we'll get back to you within 1–2 business days.
Contact
- Email: support@getspoolr.app
- Report a problem or objectionable content: email us with the event name and what you saw, and we'll act quickly.
How Spoolr works
Spoolr is a shared photo album for events. A host creates an event and shares a QR code; guests scan it, take photos through the app, and the host reveals the whole album once the event is over — like getting film developed.
Common questions
How do guests join an event?
Guests scan the event's QR code or enter the invite code in the Spoolr app. Guests don't need an account — just the app.
When can guests see the photos?
Photos stay hidden until the host reveals the album. Until then, each guest can see only the shots they took. Your event photos are private to your event — we never browse or view them.
How long are photos kept?
Event photos are automatically deleted 180 days after the event is created. Download anything you want to keep before then — after deletion, photos are unrecoverable. Use the Download button in the app or on the web dashboard.
I'm not getting my sign-in code.
Hosts sign in with a one-time code sent by email. Check your spam folder and make sure you entered the right address. Still stuck? Email support@getspoolr.app.
How do payments and pricing work?
Each event is a one-time purchase based on its tier (guest and photo limits) — no subscriptions. Payments are processed securely by Stripe; we never see your card number. There's also a free trial event so you can try Spoolr first.
Can I get a refund?
If something went wrong, email us within the refund window described in our Terms and we'll make it right.
How do I delete my account?
Open the Spoolr app, go to your profile, and tap Delete Account. This permanently removes your events, photos, and account data (except payment records we're legally required to retain).
For details on how we handle your data, see our Privacy Policy.